Policy/Terms and Conditions
Policy/Terms and Conditions
All RC-Tradingpost products are sold under this warranty and disclaimer
RADIO CONTROLLED CARS, AIRPLANES, HELICOPTERS, AND ALL RELATED PRODUCTS ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE.
We DO NOT accept any responsibility for crash damages; pre-flight procedures and methods should be taken prior to flight to check the functionality of all components.
We DO NOT accept any responsibility for improper installation of our products.
The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection to all items sold or distributed by RC-Tradingpost.com.
The user is required to read all instruction manuals and follow the manufacturers guidelines. RC-Tradingpost.com DOES NOT accept any responsibility for injury, crashes, damages, loss of accessories, parts and materials that occur during the use of any radio-controlled models. Excessive awareness and care should be taken when using RC products. If you have questions or concerns, contact us through our Support System or call our store at 1-806-990-1170 Tuesday through Saturday (8:00 a.m. to 5:00 p.m. Central time) [closed on major US holidays]
Defective items must be handled through the manufacturer. If you need assistance with the manufacture please contact us and we will be glad to assist. All final decisions will be up to the manufacturer.
Lithium Polymer (LiPo) Battery Disclaimer & Warnings
By purchasing and using lipo batteries purchased from RC-Tradingpost, the buyer and user assumes all risks associated with using the product. You must read the safety instructions and warnings before charging/discharging your lipo batteries. Manufacturers, distributors and retailers assume no liability for failure to comply with the warnings and safety guideline when using lipo battery. Before operating lipo battery, please read and comply to ALL Lithium Polymer (LiPo) Battery Warnings.
We will accept the returns of merchandise that were purchased from RC-Tradingpost.com within 14 days of receiving the items. Customers must obtain a Return Merchandise Authorization (RMA) number before shipping merchandise back to us. We cannot be held responsible for shipments that are returned back to us without and RMA number. All returns (NO EXCEPTIONS) must be accompanied by an RMA number. To obtain an RMA number, please contact us through our Support System. Finally, customers must agree to the following in order to ship merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) We recommend that you obtain a return tracking number.
3) We are NOT responsible for lost packages.
4) We DO NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in its unused condition AND in its original packaging (cannot be opened, glued or tampered with in any fashion).
6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7) All returns are subject to 15% restocking fee.
Required Verification Information
In order to protect the customer from any suspicious fraudulent conditions, we may attempt to contact them via e-mail and phone for verification information. This may include a copy of ID (covering all displayed information except first/last name) AND credit card (covering all displayed information except last 4 digits of credit card number and first/last name) OR a 6 digit approval number assigned by credit card issuer for every individual purchase. The customer will have 10 days to respond with the verification information after RC-Tradingpost.com has attempted to contact the consumer.
Verification on Orders
As a web based company we understand the need and importance of security. Particular orders are subject to be placed on hold with release pending verification. Any order placed on hold will be immediately contacted with further detail. This may include something as simple as verifying the billing address listed on the order. Once contacted regarding an order with needed verification, a customer will have 10 days to contact us with any additional information.
Missing / Received Wrong Item in Order
Please contact the Customer Service Department immediately through our Online Ticket System upon receiving the order or call our call our store at 1-806-990-1170 Tuesday through Saturday (8:00 a.m. to 5:00 p.m. Central time) [closed on major US holidays]
(Note: When paying by Money Order; please call or email us for instructions. Money Orders will take at least 5 business days to process and must be cleared before your order can be shipped)
RC-Tradingpost.com does not offer international shipping at this time.
Change / Cancel Order
You may make changes or cancel your order only if it has not been processed for packaging and shipment. Once your order has been packed and shipped, we cannot make any changes.
To make changes to your order please contact us at:
Price & Terms
Price, specification, and terms are subject to change without notice. The use of any discount offers such as coupon codes only apply to products and do not include or apply to sales tax and shipping fees. We are not responsible for typography or photography errors. Shipping charges are non-refundable and customer will be responsible for return shipping costs. We reserve the rights to refuse service to anyone.
You can expect your order to be processed within 1 to 2 business days (Tuesday - Friday, 8:00AM - 5:00PM CST) unless it is a Custom Painted body or vehicle which will take around 7 business days, provided the items are in stock and there are no problems with the payment verification. We do not guarantee same day shipping. Orders will not be processed on weekends and holidays.
Backorders / Preorders
We do not take backorders or Preorders at this time.
All items are shipped from our facilities once order processing and packaging is completed; this would take usually one to two business days (unless it is a custom painted item). RC-Tradingpost.com standard shipping methods are UPS, Fedex and USPS. Expected delivery time is approximately 3 to 7 business days once order is processed, unless otherwise noted.
Provided the shipping method that you selected for shipping your order, we will send an e-mail registered to the order (provided the email address submitted with the order is accurate) with a UPS, Fedex or USPS tracking number and delivery address information soon as your package has began the shipping process.
Shipping to a Third-Party Address
We will not ship to a third party address. Billing and Shipping address must be the same.
Shipping Damage Portion
In the event that something happens to your order throughout the shipping process, we possess the resources to have the issue taken care of for you. If your package arrives damaged due to shipping, we are able to contact UPS, Fedex, or USPS and file a damage claim. If the order is lost during shipment, we are able to file a similar claim, a lost package claim.
We will contact UPS, Fedex, or USPS for our customers and handle everything. Please understand, we must wait for the claim to be finalized by UPS, Fedex, or USPS before we can take any further action. We understand the importance of our customers receiving their orders in a timely and safe manner. We will do everything we can to stress the importance and urgency of having all claims done as quickly as possible when dealing with UPS, Fedex, or USPS.
Signing For Packages
Most Orders valued over $500 WILL require signature for delivery. Orders valued under $500 usually will NOT require signature for delivery.
What this means to you:
1. You need to ensure a safe location for your delivery.
2. We are not responsible for theft occurring once the package has been delivered.
3. We recommend signing up for notifications of package delivery from UPS, Fedex or USPS (depending on which service we use to ship your package). You can find that information on the UPS, Fedex or USPS websites.
We reserve the right to amend this policy without further notification(s).